Returns & Exchanges

At Melaxin Brand, we are committed to your satisfaction and offer a hassle-free 30-day return window for products in their original condition. Whether you received the wrong item or simply changed your mind, our dedicated team is here to ensure a seamless exchange or refund process.

1

Initiate Your Request

Log in to your Melaxin account or visit our online returns portal with your order number and email address to select the items you wish to return.

2

Prepare the Package

Securely pack the unused products in their original packaging, ensuring all seals are intact, and include the provided packing slip inside the box.

3

Ship It Back

Affix the prepaid shipping label to your package and drop it off at any authorized courier location; be sure to keep a copy of your tracking number for reference.

4

Receive Your Refund

Once our warehouse inspects the returned goods, we will process your refund or exchange within 5-7 business days to your original payment method.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing