Frequently Asked Questions

Everything you need to know about shopping with Melaxin Brand

How can I track my order status?

Once your order has been shipped, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery in real-time.

What is your return and exchange policy?

We offer a 30-day return policy for most items. Products must be in their original packaging and unused condition. Please contact our support team to initiate a return authorization.

Do you offer international shipping?

Yes, Melaxin Brand ships to over 50 countries worldwide. Shipping costs and delivery timelines vary depending on the destination and are calculated at checkout.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern digital wallets like Apple Pay and Google Pay for a secure checkout experience.

Are your products covered by a warranty?

Most of our retail products come with a one-year manufacturer's warranty against defects. Please refer to the specific product page or your user manual for detailed coverage information.

Can I modify or cancel my order after it has been placed?

Orders are processed quickly to ensure fast delivery. You can modify or cancel your order within 60 minutes of placement by contacting our customer service hotline.